CUSTOMER RELATIONSHIP MANAGEMENT (CRM) COURSE
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) COURSE OVERVIEW
Our Customer Relationship Management (CRM) course provides you with skill-set to succeed in customer-facing position. You will learn how to exceed Client expectations and improve your brand’s image as Customer-centric, also turn difficult Customers into brand advocates that generate repeat sales and maximum ROI for your organization.
Our CRM training is very practical with toolkits and case studies that are taught by proven Customer Service experts with years of industry experience.
START: THURSDAY 18TH NOV 2021
END:FRIDAY 19TH NOV 2021
START:SATURDAY 13th NOV 2021
END:SUNDAY 14TH NOV 2021
EARLY BIRD FEE: ₦90,000
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) COURSE OUTLINE
Our programme uses mix of case studies, slides, and group activities to improve your understanding of key concepts in CRM. The course will cover the following modules;
- What is Customer Service?
- Benefits of Customer Service
- Customer Service Metrics
- Effective Communication Approaches
- Barriers to Effective Communication
- Frontline Customer Management & Effective Telemarketing
- Delivering Effective Customer Service
- Self-Assessments & Case Studies
- Meeting Customer Expectations
- Managing Difficult Customers & Situations
- Problem Solving Framework
- Assertiveness Methods
Applying Neuro-Linguistic Programming (NLP) Techniques
Examples of NLP
1. Body Language
3. Facial Expressions
CRM COURSE BENEFITS, LOCATION, DATES & FEES
ProSkillz Academy is a world class learning centre dedicated to grooming your professional customer handling skills and understanding, to increase your organization’s sales revenue and brand equity. We currently offer this course in Nigeria at three of our training locations situated in Victoria Island, Ikoyi, Yaba Lagos. For details on current dates and fees kindly click on the calendar here.
Some of the programme benefits are listed below;
- Using Customer Relationship Management as effective Growth Hack for your business to increase ROI
- You grow your income or start a career in any industry globally with Customer Service course
- You can improve organizational reputation through this programme
- You become a qualified CRM professional through our practical Customer Relationship Management training
Who Should Attend?
This course is suitable for individuals who intend to start or are currently pursuing a career in Customer Relationship Management. Also, there are no pre-requisites for the course.
- Customer Service Professionals
- Relationship Managers
- Customer Service Team Leaders
- Account Managers
- Sales Professionals
- Business Owners
What You Get?
ProSkillz Academy offers a constantly updated and comprehensive CRM syllabus that covers every area of customer handling from how to meet client expectations to dealing with difficult customers. Communicating effectively to improve customer satisfaction and increase loyalty.
The following is included in the CRM course:
- The ProSkillz Academy Course Manual
- Industry Case Studies
- Instructor-led Classes from Experienced Tutor
- Certificate of Course Completion