CUSTOMER RELATIONSHIP MANAGEMENT (CRM) COURSE
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) COURSE OVERVIEW
Our Customer Relationship Management (CRM) course provides you with skill-set to succeed in customer-facing position. You will learn how to exceed Client expectations and improve your brand’s image as Customer-centric, also turn difficult Customers into brand advocates that generate repeat sales and maximum ROI for your organization.
Our CRM training is very practical with toolkits and case studies that are taught by proven Customer Service experts with years of industry experience.
START: THURSDAY 18TH NOV 2021
END:FRIDAY 19TH NOV 2021
START:SATURDAY 13th NOV 2021
END:SUNDAY 14TH NOV 2021
EARLY BIRD FEE: ₦90,000
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) COURSE OUTLINE
Our programme uses mix of case studies, slides, and group activities to improve your understanding of key concepts in CRM. The course will cover the following modules;
CRM COURSE BENEFITS, LOCATION, DATES & FEES
ProSkillz Academy is a world class learning centre dedicated to grooming your professional customer handling skills and understanding, to increase your organization’s sales revenue and brand equity. We currently offer this course in Nigeria at three of our training locations situated in Victoria Island, Ikoyi, Yaba Lagos. For details on current dates and fees kindly click on the calendar here.
Some of the programme benefits are listed below;
Who Should Attend?
This course is suitable for individuals who intend to start or are currently pursuing a career in Customer Relationship Management. Also, there are no pre-requisites for the course.
What You Get?
ProSkillz Academy offers a constantly updated and comprehensive CRM syllabus that covers every area of customer handling from how to meet client expectations to dealing with difficult customers. Communicating effectively to improve customer satisfaction and increase loyalty.
The following is included in the CRM course: